+80% avg. engagement across top companies

Hire remote Customer Success Associates with strong English at 20% the cost of US equivalents.

Access our network of skilled candidates to scale your customer success team. Our efficient hiring process and personalized solutions allow you to concentrate on growth. Let us connect you with the ideal candidate to take your business to the next level.
Joanne Papir
Partner, Darnel Fabrics
Catena takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.

What we look for when hiring Customer Success Associate for our clients.

Job Description

  • Proactively engage with customers to understand their needs, address concerns, and ensure overall satisfaction with our products or services
  • Serve as the primary point of contact for assigned accounts, building strong relationships and acting as a trusted advisor to drive customer success
  • Provide timely and personalized support to customers via email, phone, and chat, resolving inquiries and troubleshooting issues to ensure a seamless experience
  • Conduct regular check-ins with customers to assess usage patterns, gather feedback, and identify opportunities for upselling or cross-selling additional products or services
  • Collaborate cross-functionally with sales, product development, and marketing teams to advocate for customer needs and drive product enhancements based on customer feedback
  • Develop and maintain comprehensive knowledge of our products or services, providing guidance and training to customers to maximize value and adoption
  • Track customer interactions and feedback using CRM software, maintaining accurate records and generating reports to monitor customer health and identify trends
  • Proactively identify at-risk customers and implement retention strategies to mitigate churn, ultimately driving long-term customer satisfaction and loyalty

Qualifications

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field
  • Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers
  • Prior experience in a customer-facing role, preferably in customer success, account management, or client services
  • Excellent problem-solving abilities, with a proactive approach to addressing customer needs and resolving issues
  • Demonstrated ability to manage multiple priorities and thrive in a fast-paced environment while maintaining attention to detail
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and other customer support tools to effectively manage customer interactions and track progress
  • A customer-centric mindset, with a genuine passion for delivering exceptional service and ensuring customer satisfaction
  • Ability to work collaboratively with cross-functional teams, including sales, product development, and marketing, to advocate for customer needs and drive business success

Our clients trust us to give them the best talent who want to grow with their companies

Find your next hire

Common Questions & Answers

How good can an overseas contractor or employee really be?

The candidates we hire have been able to build out client success divisions, organize events, run financial analyses, build competitive landscape charts, and take on operations roles at Sequoia and a16z backed startups.

I can find top-tier candidates on my own through recruiting websites

Our founders were born and raised in the Philippines. We’re deeply embedded in the culture of the countries we recruit from and understand nuances that international companies don’t. We’ve partnered with top university alumni networks, professors, and startup operators to find candidates you wouldn’t see looking for roles on a platform like Onlinejobs.ph, Jobstreet, Indeed, or Upwork.

Why shouldn’t I go with a cheaper managed services agency?

We pay our people almost double the average wage other companies do and take much lower margins. That means we get the first pick of sharp candidates over our competitors. We invest most of our resources into ensuring our North Star goal is met: 90% long-term retention rates with our hires. This means we spend far more time curating a search for people who are looking for long-term roles vs a gig, and invest into their growth through continuous upskilling and coaching after.

Why trust us?

We founded Catena after helping countless friends and friends of friends replicate our winning hiring model. We’ve built successful startups in the US and Canada, and spent time making international hiring mistakes to perfect our process. We’ve helped dozens of companies hire some of their best-performing employees while being thanked for the savings on cost of labor.

If this is such a good deal, why aren’t more people hiring Filipinos?

COVID and remote work opened up a new section of Filipino talent to international remote roles. Top tier-Filipino talent didn’t use to look for jobs online. Post-COVID they’re realizing this is an incredible opportunity. They’re now able to 1) earn 2-3x in wages, 2) save 2 hours a day otherwise spent in traffic, and 3) learn from top operators like you in a much less culturally hierarchical work environment.

Two flexible models depending on the needs of your company.

Managed Services

$3,000/month

Best for companies that are scaling quickly and want us to handle the compliance nitty gritty.
Monthly fee per hire dependent on the role
We handle compliance, global payroll, and training support
If candidates are not working out, we'll replace them at zero additional cost
Begin

Direct Placement

$7,500 one-time

Best for companies who have the resources to manage and train their hires internally. 
One-time, upfront fee to place a hire
We help you set up an employer of record and write hiring contracts
90 day replacement guarantee, at no extra cost, if candidates are not performing to your level
Begin

We have top candidates from across the globe

You're less than 2 weeks away from your perfect hire

Get Started - No Commitment
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Director, Science Startup Company
Working with Catena has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Co-Founder and CEO, Kiwi Biosciences
Catena truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Founder, ASRA
Catena helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
VP of Sales & Marketing, Arcus Power Corp.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Investor, Lorentz Bio
I appreciate the patience and flexibility that Catena displays throughout their selection process.
Head of Talent Strategy and Culture, Next Step Talent
Our Catena-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Investor, Climate Capital
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
HR and Recruiting, IF Labs
Catena takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
Partner, Darnel Fabrics
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Co-Founder, CEAD Group
Catena have been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
Founder, CEO
I wish I found you guys years ago, because they [Catena] are way better than the sourcing I've been able to do on my own accord.
Founder, Pearl Technologies
With Catena, they started out by really understanding our needs with a thorough but also fast intake process.
CEO, Medra AI
I cannot recommend Catena’s services enough. The quality of candidates they were able to provide us with was unmatched.
Co-Founder, Ambience Healthcare
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
Head of Lab Operations, Vital
Just interviewed a candidate and WOW you guys source fantastic people!
Co-Founder and CEO, Fella Health
Catena gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
Co-Founder, ATC Research
The hiring process with Catena has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
Head of Care Operations, AB Healthcare
The hiring process with Catena has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
Head of Care Operations, AB Healthcare
Catena gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
Co-Founder, ATC Research
Just interviewed a candidate and WOW you guys source fantastic people!
Co-Founder and CEO, Fella Health
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
Head of Lab Operations, Vital
I cannot recommend Catena’s services enough. The quality of candidates they were able to provide us with was unmatched.
Co-Founder, Ambience Healthcare
With Catena, they started out by really understanding our needs with a thorough but also fast intake process.
CEO, Medra AI
I wish I found you guys years ago, because they [Catena] are way better than the sourcing I've been able to do on my own accord.
Founder, Pearl Technologies
Catena have been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
Founder, CEO
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Co-Founder, CEAD Group
Catena takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
Partner, Darnel Fabrics
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
HR and Recruiting, IF Labs
Our Catena-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Investor, Climate Capital
I appreciate the patience and flexibility that Catena displays throughout their selection process.
Head of Talent Strategy and Culture, Next Step Talent
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Investor, Lorentz Bio
Catena helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
VP of Sales & Marketing, Arcus Power Corp.
Catena truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Founder, ASRA
Working with Catena has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Co-Founder and CEO, Kiwi Biosciences
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Director, Science Startup Company
Catena have been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
Founder, CEO
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Investor, Lorentz Bio
Catena truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Founder, ASRA
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Co-Founder, CEAD Group
I cannot recommend Catena’s services enough. The quality of candidates they were able to provide us with was unmatched.
Co-Founder, Ambience Healthcare
Our Catena-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Investor, Climate Capital
Working with Catena has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Co-Founder and CEO, Kiwi Biosciences
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Director, Science Startup Company
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
Head of Lab Operations, Vital
The hiring process with Catena has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
Head of Care Operations, AB Healthcare
I appreciate the patience and flexibility that Catena displays throughout their selection process.
Head of Talent Strategy and Culture, Next Step Talent
Catena gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
Co-Founder, ATC Research
I wish I found you guys years ago, because they [Catena] are way better than the sourcing I've been able to do on my own accord.
Founder, Pearl Technologies
With Catena, they started out by really understanding our needs with a thorough but also fast intake process.
CEO, Medra AI
Just interviewed a candidate and WOW you guys source fantastic people!
Co-Founder and CEO, Fella Health
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
HR and Recruiting, IF Labs
Catena helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
VP of Sales & Marketing, Arcus Power Corp.
Catena takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
Partner, Darnel Fabrics