+80% avg. engagement across top companies
Hire remote Customer Success Associates with strong English at 20% the cost of US equivalents.
Access our network of skilled candidates to scale your customer success team. Our efficient hiring process and personalized solutions allow you to concentrate on growth. Let us connect you with the ideal candidate to take your business to the next level.
Highest Quality
Job Description
- Proactively engage with customers to understand their needs, address concerns, and ensure overall satisfaction with our products or services
- Serve as the primary point of contact for assigned accounts, building strong relationships and acting as a trusted advisor to drive customer success
- Provide timely and personalized support to customers via email, phone, and chat, resolving inquiries and troubleshooting issues to ensure a seamless experience
- Conduct regular check-ins with customers to assess usage patterns, gather feedback, and identify opportunities for upselling or cross-selling additional products or services
- Collaborate cross-functionally with sales, product development, and marketing teams to advocate for customer needs and drive product enhancements based on customer feedback
- Develop and maintain comprehensive knowledge of our products or services, providing guidance and training to customers to maximize value and adoption
- Track customer interactions and feedback using CRM software, maintaining accurate records and generating reports to monitor customer health and identify trends
- Proactively identify at-risk customers and implement retention strategies to mitigate churn, ultimately driving long-term customer satisfaction and loyalty
Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers
- Prior experience in a customer-facing role, preferably in customer success, account management, or client services
- Excellent problem-solving abilities, with a proactive approach to addressing customer needs and resolving issues
- Demonstrated ability to manage multiple priorities and thrive in a fast-paced environment while maintaining attention to detail
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and other customer support tools to effectively manage customer interactions and track progress
- A customer-centric mindset, with a genuine passion for delivering exceptional service and ensuring customer satisfaction
- Ability to work collaboratively with cross-functional teams, including sales, product development, and marketing, to advocate for customer needs and drive business success
Testimonials
Our clients trust us to give them the best talent who want to grow with their companies
"Catena really took the time to get to know our business and our culture which was extremely important to me. They really helped me buy back hours in my week."
"I spoke with Oceans, Athena and others that I thought had proven programs but went with Catena because they have the best candidates and they (Catena) moved very quickly."
"I am so happy with Catena that I plan to hire my entire Operations and Assistants team with them forever because they’re just so much better than any alternative."
Pricing
Two flexible models depending on the needs of your company.
Managed Services
Best for companies that are scaling out teams and want a high-touch, plug and play solution.
Monthly fee per hire dependent on the role
We handle compliance, global payroll, and training support
If candidates are not working out at any point, get them replaced in without additional cost
Direct Placement
Best for companies who have the resources to manage and train their hires internally.
One-time, up-front fee to bring a hire into your organization
We help you get set up with an employer of record and hiring contracts
90 day replacement guarantee, at no extra cost, if candidates are not performing
Common Questions & Answers
How secure is it to work with candidates abroad?
We’ve scaled out HIPAA and SOC2 compliant teams in the past and know what it takes to keep your data safe. We can help you set up privacy best practices depending on your industry, including:
- Installing remote device management software - this prevents your hires from downloading applications that might hold viruses
- Password management – Using tools like OnePassword and LastPass instead of sharing directly
- Compliance training – Helping you set up HIPAA compliance training for all of your employees
How soon can we start working with a hire?
It takes us between 10-14 business days to source and vet candidates before we send them to you for a final interview. We don’t send candidates over from a general pool, and instead run a curated sourcing process based on the needs you mention on our initial call. This allows us to poach the best candidates based on your industry and needs.
How should I think about hiring part-time vs full time?
Hire full time to increase your long term retention. We’ve found that the best operators are more willing to work full time for your company. They still need to pay their bills and support their families back home, and when hired part time will often need to have one or two additional jobs to do so.
At Catena, we only work with candidates that truly see themselves growing within our client’s businesses, and weed out candidates that we notice treat their roles like gig jobs. We only accept the best hires internationally, and to do so only work with candidates that want to scale with your company.
Do your hires work in US or EU timezones?
Yes. All of our candidates work whichever hours your local team does (e.g. EST, PST, CET). Although they’re distributed across the world, they find the opportunity to work and grow in a scaling company exciting and are willing to make that trade off for the higher growth and compensation that a US or EU based company provides.
We’ve generally seen teams be most successful when working at the same timezone as their US and EU counterparts and recommend having your hires work in the same timezone. It makes it easier for you to communicate and manage projects, and also helps your hires feel like a part of your team instead of in some back office.
What kind of hires does Catena specialize in?
We built the foundations of our business helping venture backed founders hire executive assistants who functioned as chief of staffs to them. Since then, we’ve set up between 10-60 person teams across the operations, marketing, sales, and finance orgs of companies with a 90% 1-year retention rate.
- Operations: Executive Assistant, Customer Support Representative, Business Development Associate, Data Entry Analysts
- Marketing: Content Writer, Marketing Manager, Social Media Manager
- Sales: Business Development Representative, Account Manager
- Finance: Accountant, Bookkeeper, Financial Analyst
Our Roles Page has an in depth overview of each of the roles we can hire for.
Top 1% of Candidates
We have top candidates from across the globe
"Catena has the magic formula to streamline the process, turning job hunting into a collaborative journey with a partner every step of the way.”
Watch sam's Video
"Catena was able to identify on the onset what my skills and qualities were and successfully aligned my skill set with the best role for me."
Watch Moe's Video
"I was really pleased to discover that Catena was really trying to build a real connection with me and my employer."
Watch Moi's Video
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Working with Catena has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Catena truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Catena helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
I appreciate the patience and flexibility that Catena displays throughout their selection process.
Our Catena-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Catena takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Catena have been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
I wish I found you guys years ago, because they [Catena] are way better than the sourcing I've been able to do on my own accord.
With Catena, they started out by really understanding our needs with a thorough but also fast intake process.
I cannot recommend Catena’s services enough. The quality of candidates they were able to provide us with was unmatched.
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
Just interviewed a candidate and WOW you guys source fantastic people!
Catena gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
The hiring process with Catena has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
The hiring process with Catena has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
Catena gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
Just interviewed a candidate and WOW you guys source fantastic people!
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
I cannot recommend Catena’s services enough. The quality of candidates they were able to provide us with was unmatched.
With Catena, they started out by really understanding our needs with a thorough but also fast intake process.
I wish I found you guys years ago, because they [Catena] are way better than the sourcing I've been able to do on my own accord.
Catena have been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Catena takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Our Catena-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
I appreciate the patience and flexibility that Catena displays throughout their selection process.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Catena helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
Catena truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Working with Catena has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Catena have been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Catena truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
I cannot recommend Catena’s services enough. The quality of candidates they were able to provide us with was unmatched.
Our Catena-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Working with Catena has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
The hiring process with Catena has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
I appreciate the patience and flexibility that Catena displays throughout their selection process.
Catena gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
I wish I found you guys years ago, because they [Catena] are way better than the sourcing I've been able to do on my own accord.
With Catena, they started out by really understanding our needs with a thorough but also fast intake process.
Just interviewed a candidate and WOW you guys source fantastic people!
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Catena helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
Catena takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
